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Privacy Policy

Version May 2026 | jsenergieco.com

1. Introduction

This privacy policy describes how JS Energi AB ("JS Energi ECO", "we", "us") collects, uses and protects your personal data when you shop or contact us via jsenergieco.com.

We value your privacy and always process your personal data in accordance with the EU General Data Protection Regulation (GDPR, 2016/679) and supplementary Swedish data protection legislation.

Data controller:

2. When Do We Collect Personal Data?

We collect personal data when you:

  • place an order or make a purchase via jsenergieco.com
  • contact us by email, phone, chat, or contact form
  • use our customer service or submit a complaint
  • visit our website (via cookies and similar technology)

We only collect data that is necessary for the purpose for which it is used. You may choose not to provide certain data, but this may mean that we are unable to complete your purchase or provide support.

3. What Personal Data Do We Process and Why?

3.1 To Complete a Purchase and Deliver Your Order

We process the following data to receive your order, handle payment and dispatch your order:

  • Name and contact details (email, phone number)
  • Delivery address and billing address
  • Payment information (handled by Klarna or PayPal — we do not store card details)
  • IP address (for fraud traceability)
  • Order history and purchase information

The legal basis for this processing is that the data is required to fulfil the agreement with you.

3.2 For Customer Service, Support and Warranty Matters

We process data about you in order to handle your enquiries, complaints and warranty matters:

  • Name and contact details
  • Order information and purchase history
  • Description of the spare part and equipment concerned
  • Correspondence with you (email, chat)

The legal basis is that the data is required to fulfil the agreement with you.

3.3 For Marketing to Existing Customers

If you are an existing customer, we may send you offers and information about products that may be relevant to you. The legal basis is a balancing of interests, where we assess that you as a previous customer benefit from receiving relevant offers.

You can opt out of marketing at any time by contacting us at [email protected] or by following the unsubscribe link in our communications.

3.4 To Fulfil Legal Obligations

We process certain personal data to comply with statutory requirements, such as the Swedish Accounting Act and the Anti-Money Laundering Act. Examples of data processed on this basis:

  • Contact details and payment history
  • Order information and invoices
  • Correspondence related to purchases and complaints

4. How Long Do We Store Your Data?

We store your personal data for as long as necessary for the purpose for which it was collected:

  • Order data and invoices: 7 years (Accounting Act)
  • Warranty matters and complaints: 3 years from the date of purchase
  • Customer service correspondence not leading to a purchase: 6 months
  • Data for marketing purposes: 1 year after the customer relationship has ended

When the storage period has expired, we delete your data securely.

5. Cookies

We use cookies to improve your experience on jsenergieco.com. Cookies are small text files stored in your browser. You can read more about how we use cookies in our Cookie Policy at jsenergieco.com/pages/cookie-policy.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of Access

You have the right to request, free of charge, information about which personal data we process about you and to receive a copy of that data.

Right to Rectification

You have the right to request that incorrect or incomplete data about you is corrected.

Right to Erasure

You have the right to request that we delete your personal data, for example if the data is no longer needed for the purpose for which it was collected, or if you withdraw your consent. Please note that we may have a statutory obligation to retain certain data for a period of time.

Right to Restriction

You have the right to request that the processing of your data is temporarily restricted, for example while awaiting the correction of an incorrect piece of data.

Right to Data Portability

You have the right to receive the data you have provided to us in a structured, machine-readable format, and in certain cases to have it transferred to another data controller.

Right to Object

You have the right to object to processing based on a balancing of interests, such as direct marketing. If you object to marketing, we will immediately cease that processing.

To exercise your rights, contact us at [email protected]. We will respond without undue delay and within 30 days at the latest.

7. Consent

Where the processing of your personal data is based on consent — for example if you sign up for our newsletter — you always have the right to withdraw your consent. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

You can withdraw your consent by contacting us at [email protected] or by clicking the unsubscribe link in our communications.

8. Who Do We Share Your Data With?

We share your personal data with selected third parties when required to provide our services:

  • Payment providers (Klarna, PayPal) — to process payments
  • Carriers (PostNord, UPS) — to deliver your order
  • Credit reference agencies — for credit assessment on invoice purchases

We never sell your personal data to third parties. All third parties we work with are bound by confidentiality agreements and may only process your data in accordance with this policy and applicable data protection legislation.

If any of our suppliers are established outside the EU/EEA, we ensure that appropriate safeguards are in place, for example through the European Commission's standard contractual clauses.

We may be required to disclose your data to authorities, such as the Swedish Police or the Swedish Tax Agency, if we are legally obliged to do so.

9. How Do We Protect Your Data?

We implement technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse or alteration. Sensitive data, such as payment information, is encrypted when transmitted over the internet. Access to personal data is restricted to employees who require it to carry out their work.

10. Complaints and Supervisory Authority

If you believe we are processing your personal data in breach of GDPR, we ask you to first contact us at [email protected] so that we can correct any errors.

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY):

11. Changes to the Privacy Policy

We reserve the right to update this privacy policy when necessary, for example due to changes in legislation or our services. The current version is always available at jsenergieco.com/pages/privacy-policy. In the event of material changes, we will notify you by email or a clear notice on the website before the change takes effect.

12. Contact Us

Do you have questions about this privacy policy or how we process your personal data? Please get in touch: